Fresh Care Cleaning (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you. This Policy applies to our website, online forms, phone and email communications, and services that link to this Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us as well as limited technical information generated when you use our website.
Information you provide
- Name and company or organization name.
- Email address and telephone number.
- City, location, or general service area.
- Facility details, service needs, requested cleaning frequency, and other information used to prepare a quote or cleaning plan.
- Messages, comments, or other information submitted through our website forms or provided by phone or email.
Website, device, and campaign information
- IP address and general device or browser information.
- Pages viewed, timestamps, referring URLs, and similar website activity.
- UTM parameters, advertising campaign information, and other lead-source data when available.
2. How We Use Information
We may use information we collect to operate our business and respond to customers and prospective customers, including to:
- Respond to inquiries and requests.
- Provide estimates or proposals.
- Schedule walkthroughs, cleaning appointments, or service visits.
- Communicate about requested or active cleaning services.
- Follow up regarding requested services.
- Provide customer support.
- Maintain appropriate business and service records.
- Send invoices, payment-related communications, and service updates.
- Improve our website, marketing, operations, and service quality.
- Comply with legal obligations and protect our rights, customers, employees, property, and business operations.
Submitting a quote or contact form does not automatically enroll you in promotional email marketing.
Phone and SMS communications
If you provide a telephone number, we may use it to respond to your request and communicate about estimates, walkthroughs, scheduling, cleaning services, account matters, or customer-service needs. We do not treat submission of a phone number as consent to receive promotional text messages unless separate consent is obtained where required.
4. Analytics & Advertising
Fresh Care Cleaning may use services such as Google Analytics and Google Ads to understand website usage, measure advertising performance, determine how visitors found our website, and improve our marketing.
These services may process information such as cookies, device identifiers, IP addresses, browser information, website activity, referral information, conversion data, and similar technical or campaign information.
Our website forms may also use Google reCAPTCHA or similar tools to reduce spam, abuse, and automated submissions.
You can learn more about Google’s privacy practices at Google’s Privacy Policy.
6. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal and accounting obligations, resolve disputes, enforce agreements, and support legitimate business operations. When information is no longer needed, we may delete or de-identify it as appropriate.
7. Data Security
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we handle. However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
8. Your Privacy Choices
Depending on your location and applicable law, you may have the ability to request that we:
- Provide access to certain personal information we maintain about you.
- Correct inaccurate or outdated information.
- Delete certain personal information, subject to applicable exceptions.
- Stop sending non-essential marketing communications.
You may also manage cookies through your browser settings and, where applicable, through Google privacy and advertising controls.
To submit a privacy request, contact us using the information in the Contact Us section below. We may need to verify your identity before completing certain requests.
9. California Privacy Rights
Where applicable under California law, California residents may have rights relating to personal information, which may include rights to know, access, correct, or delete certain information and to obtain information about certain uses or disclosures of personal information. Applicable law may also provide rights to opt out of certain selling or sharing of personal information.
Fresh Care Cleaning does not sell personal information. If California privacy law applies to a particular request, we will process the request in accordance with applicable legal requirements and exceptions.
10. Children’s Privacy
Our commercial cleaning services and website are not directed to children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can review the matter and take appropriate steps.
11. Third-Party Links and Services
Our website may contain links to third-party websites or use third-party services for functions such as hosting, analytics, advertising, email, invoicing, payment processing, and spam or fraud protection. Those third parties may process information according to their own privacy policies and contractual obligations.
We encourage you to review the privacy practices of third-party services you choose to use or visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date shown near the top of this page. Material changes may also be highlighted on this page when appropriate.
13. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact:
Fresh Care CleaningPhoenix, Arizona
Phone: (480) 280-7123
Email: info@freshcarecleaning.com