Fresh Care Cleaning (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. This Policy applies to our website, forms, phone/email communications, and any services that link to it.
1) Information We Collect
- Information you provide — name, company, email, phone, city, service needs, frequency, facility details, and any messages you submit via our forms or by phone/email.
- Device & usage data — IP address, pages viewed, timestamps, referring URLs, and basic device/browser information (via cookies or analytics tools).
- Lead sources & campaigns — UTM parameters and ad campaign data when available.
2) How We Use Information
- Provide quotes, schedule walkthroughs, and deliver cleaning services.
- Communicate about requests, updates, invoices, and customer support.
- Improve our website, marketing, and service quality.
- Comply with legal obligations and enforce agreements.
3) Legal Bases (where applicable)
We rely on legitimate interests to operate and improve our services, contractual necessity to deliver requested services, and consent where required (e.g., certain marketing cookies).
4) Cookies & Similar Technologies
We use cookies and similar technologies to measure site performance and understand interest in our services. You can control cookies through your browser settings. Disabling some cookies may impact site functionality.
5) Analytics, Ads & reCAPTCHA
- Analytics — We may use Google Analytics to understand aggregate, non-identifying usage patterns.
- Advertising — We may use Google Ads/remarketing to reach visitors likely interested in our services.
- reCAPTCHA — Our forms are protected by Google reCAPTCHA; Google’s Privacy Policy and Terms of Service apply.
You can adjust ad personalization via your Google Ads settings and your browser’s cookie controls.
6) How We Share Information
- Vendors — Trusted providers (e.g., hosting, email delivery, analytics, payment and invoicing) who process data on our behalf under contracts.
- Legal — When required by law, regulation, or to protect rights, safety, or property.
- Business transfers — In connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality obligations.
We do not sell your personal information.
7) Data Retention
We keep information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer necessary, we delete or de-identify data.
8) Security
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
9) Your Privacy Choices & Rights
- Access/Update — Request a copy of your information or corrections.
- Delete — Ask us to delete personal information, subject to legal exceptions.
- Opt-out — Opt out of non-essential marketing communications anytime.
To exercise rights, contact us at info@freshcarecleaning.com or (480) 280-7123. We may need to verify your request.
California (CCPA/CPRA)
California residents have rights to know, access, correct, delete, and limit the use of sensitive personal information, and to opt out of certain data sharing. We do not “sell” personal information as defined by CCPA/CPRA. You may designate an authorized agent to submit requests on your behalf.
Do Not Track
Some browsers offer “Do Not Track.” Because there is no common industry standard, our sites may not respond to DNT signals. You can manage cookies in your browser settings.
10) Children’s Privacy
Our services are not directed to children under 13. If you believe a child provided personal information, please contact us and we will take appropriate steps to remove it.
11) Changes to This Policy
We may update this Policy from time to time. The “Effective date” above reflects the latest revision. Material changes will be posted on this page.
12) Contact Us
Questions or requests? Reach us at info@freshcarecleaning.com or (480) 280-7123. Mailing: Phoenix, AZ, USA.